Legal
Privacy Policy
Last updated: March 1, 2026
SonTraLiving is committed to protecting your personal information. This policy explains how we collect, use, and safeguard the data you share with us.
Information We Collect
We collect information you provide directly, including your name, email address, phone number, and payment details when making a booking. We also automatically collect usage data such as IP address, browser type, and pages visited.
How We Use Your Information
Your information is used to process reservations, send booking confirmations, communicate about your stay, improve our services, and comply with legal obligations. We do not sell your personal data to third parties.
Data Sharing
We may share your data with trusted third-party service providers (e.g., payment processors, email providers) solely to fulfil your booking. All partners are contractually bound to protect your data.
Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. Essential cookies are required for the site to function. You may disable non-essential cookies in your browser settings.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking records are kept for a minimum of 5 years for legal compliance.
Your Rights
You have the right to access, correct, or request deletion of your personal data. Contact us at sales@sontraliving.com and we will respond within 30 days.
Security
We implement industry-standard security measures including encrypted transmission (HTTPS) and secure data storage to protect your information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the revised policy.
Contact Us
For privacy-related queries, contact our team at sales@sontraliving.com or write to us at Son Tra Peninsula, Da Nang, Vietnam.
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